Effective date: November 9, 2026
This Privacy Policy explains how Solace Home Detox (“Solace,” “we,” “our,” or “us”) collects, uses, safeguards, and shares personal information through solacehomedetox.com, inquiries, and the coordination of in-home detox-related services. It also describes our approach to health information and individual privacy rights.
Health information connected to substance use disorder care is particularly sensitive. We are committed to handling it confidentially and in accordance with applicable federal and California laws, including the Health Insurance Portability and Accountability Act (HIPAA), the California Confidentiality of Medical Information Act, and 42 CFR Part 2, to the extent each law applies to the information and our activities.
The physicians and other licensed clinicians involved in medical care may practice independently from Solace, keep separate clinical records, and provide their own notices of privacy practices. This policy does not replace a clinician’s legally required notice.
1. Information We Collect
We may collect information you provide directly, information from persons you authorize, information from collaborating healthcare professionals where permitted, and limited technical information generated when you visit our website.
- Contact and identification information: name, contact details, age or date of birth when relevant, location, emergency contacts, and information about a person making an inquiry on someone else’s behalf.
- Health and service-related information: information you choose to share about substance use, withdrawal concerns, medications, medical or mental health history, treatment preferences, safety considerations, and requested services.
- Administrative information: scheduling, communications, authorizations, invoicing, payments, and service coordination records.
- Website information: IP address, browser and device details, page visits, referral sources, and similar technical data, including information collected through cookies or comparable tools where used.
Please do not send medical records, detailed treatment histories, or other highly sensitive information through general website forms or ordinary social media messages. We may direct you to a more appropriate method for sharing sensitive information.
2. How We Use Information
We use information as reasonably necessary and legally permitted to:
- Respond to inquiries and assess whether our planned services may be appropriate.
- Coordinate scheduling, intake, services, and communication with appropriately authorized clinicians and other service providers.
- Communicate with individuals and authorized representatives; manage consent and confidentiality preferences.
- Maintain records; administer billing, payments, and business operations; improve service quality.
- Maintain website functionality, understand aggregate website performance, prevent fraud, and protect information systems.
- Respond to emergencies, comply with applicable legal obligations, and exercise or defend legal rights when permitted by law.
We do not use identifiable medical or substance use treatment information for general advertising, targeted advertising, or unrelated promotional outreach without legally sufficient authorization where required.
3. Confidentiality and Sharing of Information
We limit access to sensitive information to personnel and service providers with an authorized need to know. Depending on the nature of the information and applicable law, we may share it with:
- Independently licensed medical professionals or participating service providers involved in an individual’s care, when permitted or authorized.
- Vendors that support secure technology, communications, scheduling, billing, hosting, or record management, subject to appropriate confidentiality and contractual protections.
- An individual’s authorized personal representative or other person with a legally sufficient authorization or other lawful basis.
- Authorities or other recipients when legally required or permitted, including in appropriately limited emergency or public safety situations.
We do not sell protected health information. We do not disclose confidential treatment information to family members, employers, or unrelated third parties merely because they ask for it. Uses and disclosures requiring specific written consent or authorization will not occur without that consent or authorization unless an applicable legal exception permits them.
We enter into business associate agreements or other required confidentiality agreements when applicable law requires them.
4. HIPAA and Protected Health Information
Protected Health Information (PHI) is individually identifiable health information that HIPAA protects when held or handled by an entity subject to HIPAA. HIPAA obligations depend on the legal role of the organization and the transaction or services involved; they do not apply to every business that receives health-related information.
Where Solace acts as a HIPAA-covered entity or business associate, we follow the HIPAA Privacy, Security, and Breach Notification Rules applicable to that role. These rules govern permitted uses and disclosures, individual rights, safeguards, and reporting of certain breaches. When applicable, PHI is used or disclosed only as HIPAA permits or as authorized by the individual, subject to other applicable privacy laws.
If a separate HIPAA Notice of Privacy Practices is legally required for Solace or a participating clinician, that notice will be made available as required. Patients may also request privacy information from the medical professional maintaining their clinical record.
5. Additional Protections for Substance Use Disorder Information
Substance use disorder (SUD) patient records may be protected by federal confidentiality rules in 42 CFR Part 2 when those rules apply to the program or records, as well as by other federal and California protections.
When Part 2 applies, we follow its requirements for patient consent, permitted disclosures, confidentiality, and patient rights. Part 2-protected records generally may not be used or disclosed in civil, criminal, administrative, or legislative proceedings against a patient without the patient’s specific written consent or the court process required by law.
Consents for Part 2-protected records, where required, will be handled in accordance with those requirements, including applicable rights to revoke consent and any additional protections for particularly sensitive records.
6. Security Safeguards and Incident Response
We use administrative, technical, and physical safeguards appropriate to the information we handle. Our privacy and security procedures are designed to include:
- Limiting access to personal and health information based on authorized responsibilities.
- Using secure transmission and storage methods for sensitive information, including encrypted website connections (HTTPS/TLS) and appropriately protected systems.
- Setting confidentiality expectations for personnel and applicable contractors, with appropriate access controls and training.
- Keeping records only as reasonably necessary and using appropriate secure disposal methods.
- Assessing suspected unauthorized access, disclosures, or data incidents and making notices when legally required.
No transmission or storage method can be guaranteed to be perfectly secure. Individuals should avoid sending especially sensitive information through unencrypted or public channels.
7. Patient and Individual Privacy Rights
Depending on the information involved and the laws that apply, individuals may have rights to:
- Request access to and copies of health records or other personal information maintained about them.
- Request correction or amendment of inaccurate or incomplete information.
- Request confidential communications or reasonable restrictions on certain uses or disclosures.
- Request an accounting of certain disclosures and receive a copy of an applicable privacy notice.
- Authorize certain disclosures, revoke applicable authorizations in writing, and appoint an authorized representative.
- Request certain restrictions on disclosures to health plans for qualifying services paid in full out of pocket, where required by HIPAA.
- Submit a privacy complaint without retaliation.
We will respond to rights requests in accordance with the timelines and exceptions provided by applicable law. Requests for records maintained by an independent medical provider may need to be directed to that provider.
8. Website Cookies, Analytics, and Marketing
Our website may use cookies, log files, and analytics technologies to maintain functionality, measure site performance, and understand how visitors use our pages. Website service providers may process technical information on our behalf under their own applicable terms and contractual obligations.
Health information submitted in inquiries or otherwise obtained in the course of arranging services is treated differently from general website analytics. We do not authorize the use of PHI for advertising or retargeting without an appropriate legal basis and any legally required authorization.
You may limit some cookies through your browser settings. If you sign up for promotional communications, you may unsubscribe using the instructions provided or by contacting us. Service and safety communications may still be sent as permitted by law.
9. Retention of Information
We retain personal and health-related information only for as long as reasonably necessary for the relevant service, legitimate business operations, or applicable legal, recordkeeping, and dispute-resolution requirements. When retention is no longer necessary, information is securely deleted, de-identified, or otherwise disposed of as appropriate. Clinical records held independently by a licensed professional are subject to that professional’s retention obligations.
10. Children and Other Individuals
This website is not directed to children under 13. We do not knowingly solicit personal information directly from children under 13 through the website. Requests involving minors, when relevant, are handled in accordance with applicable consent, confidentiality, and parental or representative-access laws.
When someone contacts us about another person, we will consider the privacy and consent requirements that apply before disclosing that person’s confidential information.
11. California and Other State Privacy Rights
Individuals may have additional rights under California or other applicable state privacy laws, including rights to request access, correction, deletion, or information about certain uses and disclosures. The rights available, and any exceptions, depend on the applicable law and the category of information. We will honor applicable rights and legally required choices.
Health information may also receive protection under California’s Confidentiality of Medical Information Act and other laws independently of whether HIPAA applies.
12. Other Websites and Third Parties
Our website may contain links to independent websites and services. Their privacy practices are governed by their own policies, and we encourage visitors to review those policies before providing personal information. This policy describes Solace’s practices; it does not automatically govern independently practicing clinicians or unrelated third-party websites.
13. Privacy Requests, Complaints, and Contact
Questions, requests to exercise applicable privacy rights, and concerns about the handling of personal or health information may be directed to:
Solace Home Detox
Attention: Administrative Director / Privacy Contact
Email: submissions@solacehd.com
Telephone: 866-584-3558
Website: https://solacehomedetox.com
Individuals who believe their HIPAA or Part 2 privacy rights have been violated may also be able to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights: https://www.hhs.gov/ocr/complaints/index.html. We do not retaliate against individuals for raising a good-faith privacy concern or exercising legally protected rights.
14. Changes to This Policy
We may revise this Privacy Policy to reflect changes to our operations, law, or privacy practices. The updated version will be posted at https://solacehomedetox.com/privacy-policy/ with a revised effective date. When additional notice or consent is required by law, we will provide it.